FAQ's
How do I reserve a property?
When you see a property you want to rent, click on the calendar to see if your dates are available. If they are click “Reserve this Property”. We will respond within 24 hours if the property is available for your timeframe. You will then proceed with providing the needed information, agreeing to the terms and conditions, and put down your deposit.
How much do I need to pay to reserve a property?
We require a deposit of 50% of the total rental cost which includes taxes, cleaning fees, transfer fees if applicable, along with security deposit, etc. The remaining 50% is due in full 60 days prior to move in. Payment reminders will be emailed to you two weeks prior to the due date of the installment.
What is the breakdown of Fees that I am paying?
All Guests pay 12% tax which is made up of Florida State sales tax and Collier County tourist tax. Guests also pay a departure cleaning fee, Condo or Homeowners Association application and/or transfer fees if applicable, security deposit and a pet deposit/fee if applicable (may or may not be refundable depending on the property).
What do you provide?
We will provide almost all the basics that you need to stay. Your home will be stocked with linens, towels, dishes, small appliances, etc. We also provide a “Welcome Basket” that has starter essentials such as coffee, shampoo, conditioner, soap, dish soap, garbage bags, detergent to wash clothes, etc. Depending on the length of you stay, you may or may not need to supplement our supply. We also provide 2 to 4 bikes, beach chairs, umbrellas, and towels.
What if I want another bike or if I need a baby crib?
We have those! We have plenty of additional beach cruisers, beach chairs, umbrellas, roll away beds, baby cribs, etc. All are rentable for a daily, weekly, or monthly basis depending on your needs. Please Check the “Rental Add on Page” for prices.
How do I check in?
We will send you a Welcome email 24 hours before your move in date. This email will contain either a door or lockbox code for entry. When you get inside, you will find a “Welcome Basket” with some starter essentials and a “Welcome Letter”.
What do I need to do to check out?
Check out time is 11:00 unless we have let you know ahead of time that you can change your check out time. Please leave all beds that were used unmade and leave used towels on the floor. All trash needs to be placed in the appropriate bins. If you are checking out on a trash day, please put the bins by the curb. Please put dirty dishes in the dishwasher and start it. All lights need to be turned off, inside and out. Please return any moved furniture to its original place, double check that you haven’t forgotten anything, (under the bed too), and leave the keys where you found them when you arrived. If you brought a car, please check it for garage remotes. Travel safely home.
What if the weather is bad, or we have a hurricane, can I get my money back?
We can’t refund any rent paid if the weather is stormy or not our usual Sunny Naples. If you are worried about storms while you are here, or keeping you from getting here, we recommend travel insurance. However, if there is a MANDITORY EVACUATION of the location you are renting, we will refund the UNUSED portion of the rent per the evacuation order.
What is your Cancellation Policy?
We have a very fair and unique cancellation policy. Your rent is refundable, but a few conditions MUST be met. We need to have your cancellation in writing (certified mail) at least 60 days prior to your arrival date and we need to re-rent the property. We will relist the property for the same rate and period. Depending on the timeline, we may reduce the rate to encourage rentals. If the unit is rented for the whole time, or for a portion of the original time, or for a portion of the original rent, you will get the rent we received returned minus a $500 service fee. However, if the unit is not rented or less than 60 days’ notice was given, you will be responsible for the rent and taxes in their entirety. Additionally, once the agreement is cancelled, you will no longer be able to use the unit whether it is used or not.
Do you allow Pets?
We love animals so most of our properties are pet friendly. We do require a pet deposit and a few units have a non-refundable pet fee. These amounts will be covered during booking. Pet fees are charged per pet and vary depending on property. Because of our insurance requirements, ALL pets, even pets of guests or overnight visitors MUST be disclosed to Naples Trust Vacation Rentals. If pets are discovered at the property, or if indications that there was a pet in the property, the rental agreement can be terminated and/or a claim on the security deposit can be made.
When do I get my Security Deposit Back?
We will refund your security deposit within 15 days of your departure if we find no damage. If there were items broken or things that need fixing, we will get the work done and refund the remaining money within 30 days.
Can I Invite friends?
Of course, you can have friends over for the day, or depending on the number of beds, for the night. Because of County Codes we can’t allow more people than the beds can sleep. King, Queen, Full, pull-out and futon beds all sleep two people. Twin beds and pull outs, sleep one. Please use that as your guideline, and no blow-up mattresses.
Who will clean the house?
The house was thoroughly cleaned when you arrived, and we know you will keep it that way. We have cleaning companies that we can recommend for during you stay. We have a cleaning company that will come in after your stay and clean it for the next renter. We’ve charged you a departure cleaning fee to cover the cost. However, if the house is particularly dirty, or for some reason needs extra work, we will need to pass the additional cost along to you.